Frequently Asked Questions

Here are some of the things our campers ask about – divided by topic. Feel free to contact us at any time if you can’t find what you’re looking for!

Booking, Pick-Up and Charges

Go to our reservation page, or use the booking form at the front page.

Your booking is valid as soon as we receive payment confirmation.

The minimum rental period is 4 days.

Currently we offer pick ups and drop offs at our main office at Evenes Airport (Harstad/Narvik Airport), at Leknes (Lofoten) and in Tromsø. See Locations for more info.

Our standard pick-up window is 15:00–16:00, and drop-off should be completed by 12:00.

If you arrive earlier or need to return your camper later, an additional fee will apply. You can see the specific rates for out-of-hours service in the booking form when you select your dates and times.

Pick-up and drop-off at Leknes and Tromsø are contactless and flexible! We use secure key lockboxes at both locations, allowing you to collect and return your van at your own pace.

Here is how it works:

  • Coordinate with us: We will arrange the details with you directly via email.
  • Get your code: Before your trip, we’ll email you all the necessary information, including the lockbox location and your access code.
  • We’re here to help: If you have any questions during your pick-up or drop-off, you can always reach us directly by phone!

To ensure a stress-free departure from Evenes (Harstad/Narvik Airport), we recommend scheduling your drop-off approximately 4 hours before your flight. This allows:

  • 2 hours to complete the final cleaning of the campervan.

  • 2 hours for the airport check-in process and security clearance.


Our office is located right at the airport—it is just a short 3-minute walk from our drop-off point to the terminal.

To make your trip easier, we handle all toll and ferry payments for you with the AutoPASS system. Because our vans are equipped with these tags, you will benefit from reduced prices. We’ll simply charge your card for the discounted costs plus a service fee once you’ve returned the campervan.

To avoid cost of cleaning, the vehicle must be fully ready for the next rental except new bed linen. The estimated time for a complete cleaning is around two hours.

Yes, basic and obligatory insurance is included. You can choose to add further insurance when you book the campervan.

See this page for more info about insurance options.

Beyond the rental price, the costs are similar to those you would have when driving your own vehicle.

Standard Trip Expenses:

  • Fuel (Diesel): The van is delivered with a full tank and should be returned full.

  • Consumables: Such as washer fluid.

  • Parking Fees: At public or private lots.

  • Tolls and Ferries: These are tracked automatically via our AutoPASS tag. We will charge your card for the discounted total plus a service fee after your return.



Optional Cleaning Fee:

  • Cleaning: You are responsible for returning the campervan clean. If you would prefer to skip the cleaning, we can handle it for you for an additional cleaning fee (see the booking form for details).


Follow this link to calculate road charges when driving from A to B.

If you cancel more than 30 days before the start of your trip, you will get a full refund, minus an administrative fee of NOK 500,-.

For cancellations within 30 days you should check with your travel insurance provider. One way fees that applies to one way rentals, will not be refunded.

No, we do not require a security deposit. We want to make your booking process as simple as possible. All you need to do is complete your booking and payment—once that’s done, you are all set for your adventure!

The driver must be 21 years old, and only need to have a regular drivers licence.

You’re not the first and you’re certainly not the last!

Contact us by phone or mail, or use the chat (the button is in the bottom right hand corner of the webpage), and we will assist you!

Campervan, Driving, Safety and Tech

Call us immediately if you have an accident or a technical issue. We will arrange for roadside assistance if needed. You can call the numbers listed below, or reach us through our contact page.

Please do not try any repairing yourself, or make any arrangements before you have talked to us.

No, our vehicles are easy and comfortable to drive! They are more compact than larger motorhomes, and therefore easier to handle on narrow roads.

Important: Sometimes you need to make wider turns what you might be used to. Do not turn the steering wheel to a dead stop and hold it in that position, as it might damage the servo pump!

Yes! All our campervans are equipped with a fridge and outlets to keep your food fresh and your devices charged.

You can see the specific layout and equipment for each model on Our Campervans page, or visit our tech page for more details on how the electrical system works

Yes, absolutely. Except for our Compact Campervan class, all of our vehicles are equipped with high-quality heaters designed to keep the cabin warm and cozy, even on cooler nights.

However, if you are visiting during the summer months, you likely won’t need to use the heater at all, as the midnight sun keeps the temperatures quite comfortable. Go here for more details on our campervans.

The included portable toilets are very straightforward to operate. You’ll find everything you need for setup, including chemicals, inside the van.

For your convenience, we recommend only opening the valve during use and emptying the waste tank at any of the many official emptying stations located throughout Norway.

Look for the “Tømmestasjon” sign (usually a picture of a campervan with an arrow pointing down) along the roads and at gas stations. Most of these stations are free to use! Check this map for locations.

Bring a 12v adapter with the USB type you need for your phone, or rent an Ecoflow powerpack from us for great flexibility.

Glad you asked! We have a comprehensive page dedicated to all the tech stuff, but don’t worry – this is all a walk in the park for camper folks!

There are some variations between vehicle classes – see details about our campervans here. Below is a list of what you can expect:

In the cargo hold

Most of our campervans have dual airbags, so minimum age is normally 10 yrs. However, we also have some vehicles with airbags only on the drivers side, and these are suitable for childrens seats.

A few of our vans are 4 seaters, of which 2 can be fitted with childrens seats.

Travel Questions

Anything is possible! Just send us a message with your request, and we will make you an offer.

Yeah, no problem! Again – just send us a message with your request, and we will make you an offer.

In fact, we will consider requests for one way rentals anywhere within Norway!

Nope! No chance. And be warned – our vehicles will self destruct if you pass the border… (just kidding – but the answer is still no).

Yes you can, but only if you have experience driving in harsh winter conditions! The powerful parking heater runs on diesel, and the winter vehicles are properly insulated.

While the Midnight Sun provides 24 hours of daylight, temperatures can vary significantly from day to day, and between the coast, inland, and up in the mountains.

On a warm, sunny day, temperatures can reach a pleasant 18°C to 25°C, especially in inland valleys. However, on rainy or windier days, particularly along the coast, it can drop to 5°C to 12°C. We always recommend the “layering” principle—bringing everything from light t-shirts to a windproof jacket.

For a full breakdown of weather, temperatures, what to pack, and how to make the most of the 24-hour sun, check out our Guide to Northern Norway’s Summer Weather.

Oslo serves as the primary gateway to Norway, offering seamless rail and air connections to the rest of the country. To explore the dramatic landscapes of the Lofoten Islands, Senja, the North Cape, and the Helgeland coast, we recommend flying directly from Oslo to Harstad/Narvik Airport (Evenes).

See also Locations for more info.

Click the map to see where you can pick up your campervan, plus tips on how to get there!

The Best Way to Experience Norway